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Store: 10611 Fairview Ave., Boise, ID.
on 9/9/16
Citizens of the internet, lend me your eyes because I NEVER write internet reviews. Who has the time in this day and age? Yet, here I am and here you are reading this. Today, I'm going to lay out a tale of fantastic customer service. You think that you know what customer service is, but you don't because you haven't met Rick at Miracle Tire and Total Car Care specifically on Fairview Ave. I don't know Rick's last name, but that's alright, because I feel like all the coolest people in the world can be known by just one name.
This man's one name is Rick.
When I called Rick yesterday afternoon, heading into evening, my tire was completely shredded. I'm talking off the rim, had more holes in it than the series "Lost", and about as useless as a reboot would be. I'll be honest, my tires were more bald than what Trump has under that bad toupee so it was only a matter of time before one of them blew.
Yesterday was that time.
I was driving 50 at the time my tire blew out, so I was sent screaming down the street as the actual tire released from the rim and I wasn't sure which was making the more noise, the screams of terror echoing in my head or the sound of a metal rim scraping down the pavement. Luckily I was able to pull into a parking lot that was completely empty and as far as I know, I'm still alive.
So after work, phone in hand, I called Miracle Tire and Total Car Care. I was looking for Goodyear cuz that is what my friend suggested and what can I say, I'm a pushover. What I got was an even better year. Rick at Miracle Tire and Total Car Care.
So, I wasn't at my car at the time, so I couldn't tell my man Rick what kind of tires I had. He took it in stride, he was a swell individual, speaking with such a warm and friendly tone, I am sure his voice is made out of a grandma's sweater, but I have no proof.
The next day I headed in, now I tend to leave a memorable impression on people (especially regarding the fact I made myself look like an idiot) and lo and behold, Rick remembered me. He smiled and told me he'd get my tire fixed and even checked the rim which had been scraped up by, ya know, being driven on. It was fine (Praise the Lord! SERIOUSLY!).
I then waited to get my tire fixed. Now I did have to wait awhile, but that's because there were a few hiccups. I initially went in to buy one tire, but Rick did this thing with his face that parents do when their child is making the wrong decision and told me he suggested me getting two.
Now, I'm a baller on a budget trying to pay off my student loans, but I knew it was a good idea. I trusted Rick and said I'd get two.
So two it was. There were some other issues, but I feel like you may be getting the idea that Rick is not hardcore, but let me tell you this guy is TOTALLY hardcore. He may have the calming voice that's like putting on grandma's sweater, but he's got sass and uses the power which you only see Dad's use when they are kicking out their daughters scumbag boyfriend. Honestly, if this man isn't a father, I'll print out this review and eat it because oh my gosh, seriously, how could he not be?
Someone was trying to get me to buy four tires, which in all fairness is something I should do as soon as possible but isn't needed right now.
Rick understood that I was on a tight budget and trying to squeak by (with safety of course) and I won't post what he said to the guy but let me tell you, it was so legit and sassy, that I feel like a chorus of people should have gone "OOOOOOHHHHHH!" behind him. No curse words, no yelling, just one simple amazing statement that you only hear the awesome hero utter before he punches out the lights of the bad guy and saves the day.
Not all heroes wear capes, sometimes they work at tire stores.
So TL;DR: Rick is awesome, give him a raise or promotion, and my car is back in driving condition. BOOM!
Store: 2566 S. Broadway Ave., Boise, ID.
on 9/3/16
Really efficient. They always get me in, even if they're busy. Great service!
Store: 10611 Fairview Ave., Boise, ID.
on 8/20/16
Great service and very friendly manager and employees. Top rated store, I'm sure.
Store: 10611 Fairview Ave., Boise, ID.
on 8/5/16
My Toyota Tacoma was screaming for some Wrangler tires with white lettering and a "beefy" tread design to go along with it's new sweet chrome wheels! Christian was the first person I talked to and he was very helpful (all of the front desk guys were) with my questions. I returned a couple of days later with my husband to purchase a set and all of the guys remembered who I was! I was really impressed with that and the entire process. I would wholeheartedly recommend Miracle Tire on Fairview Ave. to anyone that wants a great tire-buying experience.
Store: 10611 Fairview Ave., Boise, ID.
on 7/2/16
I brought my 2010 focus in for a transmission flush. They also checked everything out & found that my battery wasn't working as well as it should. They recommended I take it back to the shop where I purchased it just a bit over a year ago.
WHen I had that shop check, the battery was defective & was actually a lot hotter than it was supposed to be.
Without Jerry's team checking everything, I could have had major problems.
I would recommend this shop for all car repairs.
Thanks!